We have gathered the most frequently asked questions to assist you in every step of the way
Opening an account is a simple, quick process that takes less than a minute.
We need a recent bank statement that is within the last six months, or a recent utility bill (water/electricity bill). We don’t accept bills from mobile phones or online statements.
Via the client portal, select `Actions` next to the account you want to modify to adjust the leverage on it. This button is located under ‘My Account’ the ‘Overview’ tab. To adjust the leverage, there shouldn’t be any open positions in your account
To start trading, either download the MT4 trading platform on your preferred device or use your browser to access the MT4 WebTrader.
To reset your password, access your client portal, click the `Forgot Password?` link, and enter your email address.
The client portal allows you to open more than one account. Select `My Accounts`, then `New Account`, and follow the on-screen instructions.
The client portal can be used to make internal transfers. After selecting “Transactions,” select “Internal Transfers.” Once the appropriate accounts and amounts have been selected, click `Submit`.Make sure you have enough funds in your “From” account.
Our client portal offers a single, user-friendly interface for deposits and withdrawals, and payment and funding authorisation processes are entirely automated. Please refer to the list of account funding options in the client portal.
Deposits can be made through the client portal. Select the suitable funding method by clicking on the `Deposit Funds` Tab. Deposits may take up to 24 hours depending on the chosen payment method. Bank wire transfers may take up to three business days, depending on the bank.
The payment method you select will determine the currencies in which you can make a deposit. The primary currencies that are covered are AUD, CHF, PLN, RUB, HUF, EUR, GBP, and USD. Deposits made in different currencies will be converted at the current rate into the base currency of your trading account at the specified time
If you have open positions on your platform, you are able to withdraw money. Please be aware that your free margin, after deducting all payment costs, must be greater than the amount mentioned in the withdrawal instruction. If you do not have enough free margin, you will not be able to submit a request.
There are no costs associated with deposits. You may incur additional fees from your respective bank or payment provider.
Your profits can only be withdrawn via bank wire. The original payment method will be used to refund your initial deposit, and any remaining funds (i.e profits) will be transferred into your bank account. To ensure the above is implemented, you must use your client portal to apply for a bank withdrawal.
Beginning at 0:00 on Monday and ending at 24:00 on Friday (server time), trading is available around the clock. The server time is GMT + 2, and during summertime and daylight saving, it is GMT + 3.
By default, the charts display the bid price. The Ask price is used to open a buy position, and the Bid price is used to close it. The difference between bid and ask prices is the spread.
When your trading account’s equity/used margin falls below 20%, your order will be stopped out. A stop-out will then be triggered and your positions will begin to close, starting with the least profitable ones.
Yes, we provide negative balance protection to all our clients free of charge. Our top priority is to protect our clients’ interests and we guarantee that you will never lose more than what you have initially deposited.
If there isn’t sufficient free margin to cover the margin needed to open the particular order, your pending order will be removed from the system.
If our trading server has already received your request, it may not always be possible to cancel an instant order that you placed. In this case, you would also receive a warning from your platform that states, `Closing this window will not guarantee the cancellation of the order ‘
Note that you can trade with a minimum of 0.01 lots.
To benefit from rounding, we are using fractional pip pricing. We use five decimal places instead of four, so the ten pip mark you see is actually one pip.
Yes, you can use EAs and trailing stops, but note that these will be executed at your own risk as they depend on your trading terminal.
Close and reopen your MetaTrader 4 terminal to restart it.
Apple has modified the security configuration to only permit App Store installations. Please navigate to `System Preferences’ {Security & Privacy’ to fix it. To access the general preference panel, click the small lock located in the lower left corner of the General Tab. Next, choose “Anywhere” from the menu item.
To change your MT4 password, go to the client portal, and on the Dashboard click on Reset MT4 Password.
Please log into your MT4 Platform, select `Tools`, then `Options`, and then click `Change` next to the password Tab in order to change your password. Enter your existing password and choose a new one before clicking `OK’.
On your Android or iPhone, please select the `Settings` tab and then select `Accounts` to change the password. You will notice a Key icon in the lower right corner. Please click on it. A pop-up window allowing you to modify your password will appear.
Xlence, con indirizzo registrato F20, 1st Floor, Eden Plaza, Eden Island, Seychelles, è un nome commerciale di Tradeco Limited. Tradeco Limited è autorizzata e regolamentata dalla Seychelles Financial Services Authority con licenza numero SD029.
Il Gruppo comprende Damadah Holding Limited con sede legale a 365, Agiou Andreou, Efstathiou Court, 2nd Floor, Flat 201, 3035 Limassol, Cipro.
Attenzione al rischio: I nostri prodotti sono negoziati con margine e comportano un elevato livello di rischio ed è possibile perdere tutto il capitale. Questi prodotti possono non essere adatti a tutti e bisogna assicurarsi di aver compreso i rischi che comportano.
Xlence non offre i propri servizi ai residenti di alcune giurisdizioni quali USA, Iran, Cuba, Sudan, Siria e Corea del Nord.
Questo sito web non è destinato ai residenti nel Regno Unito, né è vincolato dal quadro normativo MiFID II o dalle regole, dalle linee guida e dalle tutele stabilite nel manuale della Financial Conduct Authority del Regno Unito.
Se si desidera ancora accedere a Xlence, fare clic qui sotto.
Questo sito web non è rivolto a persone residenti nell’UE e non è soggetto alle normative europee e alla MiFID II.
Se si desidera procedere con Xlence, fare clic qui sotto.
